Terms and conditions

These terms and conditions are an agreement between you and Open Telos GmbH (operating as Resonance Labs), Grotfeldsweg 55, 47506 Neukirchen-Vluyn, Germany, registered at Amtsgericht Düsseldorf under HRB 86630 and represented by Severin Deutschmann ( “we”, “us”, “our”).

“Resonance Labs” is a trading name. The contracting party in every case is Open Telos GmbH.

Two words are used throughout in their statutory sense. A consumer is a natural person entering into the contract for purposes outside their trade, business or profession (§ 13 BGB). An entrepreneur is a person or entity acting in the course of their trade, business or profession (§ 14 BGB). Some clauses below apply to only one of them, and say so.

These terms apply to:

• your use of this website, including the AI agent on it;
• your purchase of a ticket to an event, workshop or bootcamp offered through this website; and
• any enquiry, proposal request or free material you obtain through this website.

They do not replace the agreement under which we deliver engaged client work. Where we have signed a proposal, statement of work or services agreement with you, that document governs the engagement and prevails over these terms wherever the two differ.

Your own general terms and conditions do not apply, even where we perform without objecting to them, unless we have accepted them expressly and in writing.

You may read this website, and use the agent and forms on it, for the purpose of evaluating whether to work with us. That permission is free, revocable, and personal to you.

You agree not to:

• access the site by automated means — scraping, crawling beyond ordinary search indexing, or bulk downloading;
• circumvent or attempt to circumvent rate limits, usage caps or any other technical restriction;
• probe, scan or test the security of the site or its endpoints without our prior written permission;
• use the agent to generate unlawful, defamatory or infringing content, or to extract its instructions in order to reproduce the service;
• submit anyone else’s personal data without a lawful basis for doing so, or upload confidential information you are not entitled to share;
• interfere with the operation of the site, or impose an unreasonable load on it.

We may suspend or block access where any of the above occurs, or where we reasonably suspect it. For an entrepreneur, we may do so without notice; for a consumer, we will give notice where it is practical to do so.

This site offers a conversational agent that asks about your business and returns an assessment. It is a demonstration of how we work and an intake tool. It is not a consultancy deliverable.

We give no warranty as to the accuracy, completeness, fitness or availability of anything the agent produces. To the extent permitted by law and subject to clause 12, we are not liable for decisions taken on the basis of its output.

What you type into the agent is read by our team. Section 05 of our privacy policy explains exactly what happens to it. You keep whatever rights you have in the text you enter; you grant us the right to use it to respond to you, and to improve the service in a form that does not identify you.

We may change, limit or discontinue the agent at any time. It is offered free of charge and nothing here obliges us to keep it running.

Nothing on this website is a binding offer to provide services. Descriptions of what we do, outcomes we have achieved, and any figures shown are an invitation to enquire (invitatio ad offerendum).

Submitting an enquiry or booking a call places you under no obligation and binds us to nothing beyond responding. A services contract comes into existence only when both parties sign a proposal, statement of work or services agreement.

Any outcome we describe — including any figure relating to revenue growth — is a statement of the objective a programme is designed around, based on our experience. It is not a guarantee, a warranty of result, or an assurance of any particular commercial outcome. Results depend on your market, your product, your team and your own execution, all of which are outside our control.

How the contract is formed

Where we offer tickets to an event, workshop or bootcamp — currently through our Academy pages — the listing is an invitation to buy. You make the offer by completing the checkout; the contract is concluded when we confirm your booking by email. That confirmation, together with these terms, is the contract. We store the contract text and send it to you with the confirmation; you may also save or print this page.

The contract is concluded in English or German. Correcting an input error before you complete checkout is done with your browser’s back navigation and the checkout’s own edit controls, up to the moment you confirm payment.

Prices and payment

Prices are as stated at the time of booking. Prices shown to consumers include statutory VAT; prices quoted to entrepreneurs are net of VAT, which is added at the applicable rate. For business customers in another EU Member State with a valid VAT identification number, the reverse charge procedure applies and no German VAT is charged.

Payment is taken at checkout through Stripe Payments Europe, Ltd. We do not receive or store your card details. Ticket fees are payable in full, in advance; access to the event is conditional on payment having cleared.

Changes, cancellation and transfer

• Tickets are personal to the named attendee. You may transfer a ticket to a colleague at no charge by telling us the new attendee’s name and email before the event begins.
• If we cancel an event, or move it to a date you cannot attend, you receive a full refund. That is the extent of our obligation for a cancellation, subject to clause 12.
• We may make reasonable changes to the programme, the speakers or the venue where the substance and value of the event are preserved.
• We may refuse admission to, or remove, an attendee whose conduct is unlawful, threatening or seriously disruptive to other attendees. No refund is due in that case.
• Beyond the statutory right of withdrawal in clause 07, cancellation by you is governed by the cancellation terms stated on the event page at the time you booked. Where none are stated, a booking cancelled more than 14 days before the event is refunded in full; thereafter the fee remains payable, and you may send a replacement attendee instead.

Travel, accommodation and any other cost you incur in order to attend are yours, and are not refundable by us in any circumstance.

This clause applies only if you are a consumer within the meaning of § 13 BGB. If you are booking in the course of a business, it does not apply to you.

Instruction on withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract was concluded.

To exercise it, you must inform us — Open Telos GmbH, Grotfeldsweg 55, 47506 Neukirchen-Vluyn, Germany, email atlas@resonancelabsai.com — of your decision by a clear statement, such as a letter sent by post or an email. You may use the model withdrawal form below, but you do not have to. To meet the deadline it is enough for you to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you without undue delay and in any event no later than 14 days from the day on which we are informed of your decision. We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise; you will not be charged any fee for the reimbursement.

If you asked us to begin providing the service during the withdrawal period, you must pay us an amount proportionate to what has been provided up to the point you inform us of your withdrawal, in comparison with the full scope of the contract.

Model withdrawal form

If you wish to withdraw from the contract, you may fill in and return this form:

We note for completeness that we do not rely on the exemption in § 312g(2) no. 9 BGB for date-specific leisure services. The right above is granted for all consumer ticket purchases.

Where we invoice rather than take payment at checkout, invoices are payable within 14 days of the invoice date without deduction, unless the agreement says otherwise.

On late payment, statutory default interest applies under § 288 BGB — five percentage points above the base rate for consumers, nine percentage points above the base rate for entrepreneurs, plus the statutory flat-rate charge of € 40 where the debtor is an entrepreneur. We reserve the right to prove higher damage caused by the delay.

An entrepreneur may set off only against claims that are undisputed or have been finally determined by a court, and may exercise a right of retention only in respect of claims arising under the same contractual relationship.

The content of this website — text, design, graphics, the shader and animation work, the underlying source code, and the Resonance Labs name and marks — belongs to us or to our licensors and is protected by copyright and other rights. Nothing here transfers any of it to you.

You may read, quote briefly with attribution, and share links. You may not copy, reproduce, adapt, republish or exploit the content commercially, and you may not use it to train a machine learning model, without our prior written consent.

Materials handed out at an event — slides, templates, worksheets — are licensed to the attendee for their own and their organisation’s internal use. They may not be resold, published, or used to deliver training to third parties.

Rights in work produced under an engaged client agreement are dealt with in that agreement, not here.

Where you share non-public information about your business with us during an enquiry or an event, we will treat it as confidential, use it only to respond to you or to deliver what you booked, and not disclose it to third parties other than the service providers listed in our privacy policy. This does not apply to information that is public, that we already held, that we develop independently, or that we are legally required to disclose.

Do not send us information subject to a formal non-disclosure agreement through this website or the agent. Ask us to sign one first.

We aim to keep this website available, but we do not promise uninterrupted or error-free operation. It may be unavailable during maintenance, or because of faults at our hosting and infrastructure providers, or for reasons outside our reasonable control.

We may change, restrict or withdraw any part of the website, including the agent, at any time. Where this affects a service you have paid for, your rights under clause 06 and clause 12 are unaffected.

We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz), and to the extent we have given a guarantee or fraudulently concealed a defect.

For slight negligence, we are liable only where we breach a material contractual obligation — an obligation whose fulfilment makes the proper performance of the contract possible in the first place, and on whose observance you may regularly rely. In that case our liability is limited to the foreseeable damage typical for this type of contract, and in any event to the fees paid by you under the affected contract.

Any further liability for slight negligence is excluded. In particular, and to the extent permitted by law, we are not liable for lost profit, lost revenue, lost savings, loss of data, or indirect or consequential loss.

The above limitations apply equally to the personal liability of our employees, representatives and agents. Statutory rights of a consumer in respect of defects, and any liability that cannot lawfully be limited, remain unaffected.

Nothing in this clause affects your statutory rights as a consumer.

This website links to sites we do not operate, and relies on providers we do not control. We check external links at the time we add them, but content can change afterwards. We are not responsible for the content, the availability or the data practices of any third-party site or service, and a link is not an endorsement.

Payments are handled by Stripe under Stripe’s own terms. If you become aware of unlawful content on a site we link to, please tell us and we will remove the link.

We may update these terms to reflect changes in our services, in technology, or in the law. The version in force is the one published on this page at the time you use the site or place an order, and the date at the top shows when it was last revised.

A change never applies retrospectively to a contract already concluded. Where we propose to change terms governing an ongoing relationship with you, we will notify you in text form at least six weeks in advance; if you object before the change takes effect, either party may terminate the relationship on the date the change would have taken effect.

These terms and any contract formed under them are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a consumer habitually resident in another EEA state, this choice of law does not deprive you of the protection of any mandatory provisions of the law of that state, and you may bring proceedings in the courts of your place of residence.

Where you are a merchant, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising out of or in connection with these terms is our registered office at Neukirchen-Vluyn. The same applies where you have no general place of jurisdiction in Germany, or move your domicile abroad after the contract is concluded.

Should any provision of these terms be or become invalid, the validity of the remaining provisions is unaffected. The invalid provision is replaced by the statutory rule.